Cancellation & Refund Policy

Cancellation & Refund Policy – skyhyflights.com

At skyhyflights.com, we are committed to providing clear and transparent information regarding cancellations and refunds. While we assist travelers with booking support and reservation services, all cancellations and refund approvals are ultimately governed by the policies of airlines, hotels, travel providers, or other third-party suppliers.

We encourage all customers to carefully review fare rules, booking conditions, and cancellation terms before confirming any reservation.


1. Ticket Types & Refund Eligibility

Non-Refundable Reservations

Many promotional or discounted airline tickets are non-refundable. Travelers should review the fare conditions displayed during booking, as certain tickets may not qualify for refunds once purchased.


Refundable Reservations

Refundable bookings may qualify for partial or full refunds depending on the policies of the airline or travel provider. In some situations, suppliers may offer:

  • Travel credits
  • Future booking vouchers
  • Airline credits instead of direct monetary refunds

These credits are usually subject to the supplier’s specific terms and expiration rules.


2. 24-Hour Cancellation Policy

Certain bookings may qualify for cancellation without penalty if:

  • The cancellation request is submitted within 24 hours of the original booking time, and
  • The scheduled departure is at least 7 days away from the booking date

This policy is based on consumer protection guidelines followed in certain regions and may vary depending on airline policies and fare rules.

Please note that eligibility for refunds within this period is still subject to airline approval and booking conditions.


3. Cancellations After 24 Hours

After the initial 24-hour cancellation period:

  • Most non-refundable fares may no longer qualify for refunds
  • Refundable tickets may still be eligible but could include cancellation penalties or service fees
  • Airline-imposed charges and processing fees may apply

Travelers who fail to cancel prior to departure (“no-show” bookings) may lose eligibility for refunds or credits depending on supplier policies.


4. Refund Processing & Timelines

Refund requests are processed based on the order in which they are received.

Processing times may vary depending on:

  • Airline or supplier procedures
  • Payment providers
  • Banking institutions
  • International transaction processing

In many cases, refunds may take approximately 60 to 90 business days or longer depending on the travel provider’s internal review and approval process.

Customers will receive updates regarding:

  • Refund approval
  • Refund denial
  • Additional documentation requirements

via email or other official communication channels.


5. Service Charges & Deductions

skyhyflights.com may apply service-related or processing fees in addition to any penalties charged by airlines or other travel suppliers.

Please note:

  • Convenience fees and service charges are generally non-refundable
  • Airline cancellation penalties may be deducted from the refund amount
  • Even if a supplier waives cancellation fees, third-party booking or support charges may still apply

The final refundable amount depends on the supplier’s fare rules and applicable deductions.


6. Special Circumstances

Medical Emergencies & Exceptional Situations

Certain airlines or providers may offer flexible refund or travel credit options for:

  • Medical emergencies
  • Bereavement situations
  • Severe travel disruptions
  • Government travel restrictions

Supporting documents such as medical certificates or official records may be required for review.


Third-Party Booking Providers

If a reservation was processed through an external booking partner or third-party provider, refunds may first be returned to that provider before reaching the customer. This may result in additional processing delays.


7. Refund Disputes & Assistance

If customers experience refund-related concerns or delays, we recommend:

  • Contacting the airline or travel provider directly for status updates
  • Reviewing supplier fare rules and refund policies carefully
  • Keeping copies of booking confirmations and cancellation requests

Customers may also escalate unresolved concerns to relevant consumer protection or regulatory authorities where applicable.


8. Helpful Tips for Travelers

To help avoid refund complications, travelers are encouraged to:

  • Book flexible or refundable fares when possible
  • Review cancellation policies before purchase
  • Save booking confirmations and fare details
  • Submit cancellation requests as early as possible
  • Provide required documents for emergency-related requests

Summary

  • Free cancellation may be available within 24 hours if departure is at least 7 days away
  • Refund eligibility depends on fare type and supplier rules
  • Processing times may vary between 60–90 business days or longer
  • Airline penalties and service charges may apply
  • Convenience and support fees are generally non-refundable

By booking through skyhyflights.com, you acknowledge and agree to this Cancellation & Refund Policy and understand that final refund decisions are determined by the respective travel suppliers and fare conditions.

Our customer support team remains available to assist travelers throughout the cancellation and refund process.